“I’ve probably helped hundreds of people. It’s a good feeling.”
Jim Maloney started volunteering for the American Red Cross in October 2012. Nearly a decade later, his enthusiasm for volunteering shines brightly, through his tireless efforts as a duty officer in the Quad Cities and West Central Illinois chapter of the Illinois region.
Jim came to the Red Cross after serving as a crisis line advocate for domestic violence and sexual assault survivors. He started out answering phones at the local office, then learned about the disaster services duty officer position. For Jim, it seemed like a great fit.
“I’ve always wanted a chance to help people who have been in disasters or emergencies. I like dealing with things that need to be done right now. People reach out to you in their most desperate times of need and we are like a lifeline for them,” he said.
One night, Jim checked the disaster services agenda and it showed a significant need for duty officers. He took a 12-hour shift and was on his way, from there. Soon, it became every other Saturday, then every week. Jim’s passion for helping people was a perfect fit for his role as a duty officer.
“We serve dozens of counties and I like the fact we serve all of those areas. I like to do something where you can serve a whole bunch of people,” he said.
As a duty officer, Jim has received numerous calls for assistance after home fires – the leading cause of disaster in the U.S. Some of the calls that come in involve other emergencies – for example, individuals who are have their utilities turned off. Jim does not hesitate to go out of his way to find avenues of assistance for the people he speaks with, regardless of the time it takes to do so.
“I try to go the extra mile. If you take the time to help somebody during their time of need, they remember that. It just gives me a good sense of accomplishment and a good feeling to know that I am here to help others.”
Jim describes the role of duty officer as rewarding, yet challenging. “It’s not a piece of cake,” he said. But, on the more difficult days, he said he remembers the people he has helped, and the team of volunteers and staff members around him. Jim also enjoys the freedom he has with scheduling. “As a duty officer, I can decide when I am able to be on-call and when I can’t do it. I like the flexibility.”
The need for volunteers is ongoing. Jim has some words of encouragement for people looking to volunteer and get involved.
He says, “Especially if you’re going to get into social work and are looking for experience, this is a great role. Red Cross is the place to do that. If you find being a duty officer isn’t for you, maybe you can try casework or disaster response, logistics or other roles. If you want to learn any type of skill, you can do that with the Red Cross.”
Trish Burnett is the executive director for the Quad Cities and West Central Illinois chapter. She is thankful for Jim and his service to the organization and the local community.
“Jim is a true humanitarian,” she said. “We are so glad to have him on the disaster team in our area, and our community is a better place for his efforts. Jim’s devotion to helping people and making a difference is contagious, and it is a privilege having him as a loyal volunteer.”
Thank you, Jim, for being a dedicated Red Crosser! Click here to learn more about volunteer opportunities with the Red Cross.
Written by Illinois Region Communications Manager Brian Williamsen