Dedicated to Volunteering: Jim’s Story

“I’ve probably helped hundreds of people. It’s a good feeling.”
-Jim Maloney

Jim Maloney started volunteering for the American Red Cross in October 2012. Nearly a decade later, his enthusiasm for volunteering shines brightly, through his tireless efforts as a duty officer in the Quad Cities and West Central Illinois chapter of the Illinois region.

Jim came to the Red Cross after serving as a crisis line advocate for domestic violence and sexual assault survivors. He started out answering phones at the local office, then learned about the disaster services duty officer position. For Jim, it seemed like a great fit.

“I’ve always wanted a chance to help people who have been in disasters or emergencies. I like dealing with things that need to be done right now. People reach out to you in their most desperate times of need and we are like a lifeline for them,” he said.

One night, Jim checked the disaster services agenda and it showed a significant need for duty officers. He took a 12-hour shift and was on his way, from there. Soon, it became every other Saturday, then every week. Jim’s passion for helping people was a perfect fit for his role as a duty officer.

“We serve dozens of counties and I like the fact we serve all of those areas. I like to do something where you can serve a whole bunch of people,” he said.

As a duty officer, Jim has received numerous calls for assistance after home fires – the leading cause of disaster in the U.S. Some of the calls that come in involve other emergencies – for example, individuals who are have their utilities turned off. Jim does not hesitate to go out of his way to find avenues of assistance for the people he speaks with, regardless of the time it takes to do so.

“I try to go the extra mile. If you take the time to help somebody during their time of need, they remember that. It just gives me a good sense of accomplishment and a good feeling to know that I am here to help others.”
-Jim Maloney

Jim describes the role of duty officer as rewarding, yet challenging. “It’s not a piece of cake,” he said. But, on the more difficult days, he said he remembers the people he has helped, and the team of volunteers and staff members around him. Jim also enjoys the freedom he has with scheduling. “As a duty officer, I can decide when I am able to be on-call and when I can’t do it. I like the flexibility.”

The need for volunteers is ongoing. Jim has some words of encouragement for people looking to volunteer and get involved.

He says, “Especially if you’re going to get into social work and are looking for experience, this is a great role. Red Cross is the place to do that. If you find being a duty officer isn’t for you, maybe you can try casework or disaster response, logistics or other roles. If you want to learn any type of skill, you can do that with the Red Cross.”

Trish Burnett is the executive director for the Quad Cities and West Central Illinois chapter. She is thankful for Jim and his service to the organization and the local community.

“Jim is a true humanitarian,” she said. “We are so glad to have him on the disaster team in our area, and our community is a better place for his efforts. Jim’s devotion to helping people and making a difference is contagious, and it is a privilege having him as a loyal volunteer.”

Thank you, Jim, for being a dedicated Red Crosser! Click here to learn more about volunteer opportunities with the Red Cross.

Written by Illinois Region Communications Manager Brian Williamsen

Volunteer Spotlight: Valentina Logan

Valentina Logan is a devoted volunteer from Decatur, Illinois. Though she is new to the Red Cross community, she has been an advocate for volunteering most of her life.

Her passion for volunteering came from working with the Special Olympics. During the COVID-19 pandemic, Valentina got the opportunity to follow her dream of working for the Red Cross. 

With her love for helping people, she found a role as a community volunteer leader. Her job includes installing smoke alarms, responding to disaster action calls and leading her teams after disasters. As Valentina reflected on her role in the Red Cross, she was reminded of how much joy this job can bring – not only to the people in need, but to those who are sent out to help. 

“I handed the family in need a gift card and when I did that, I saw them get emotional. Giving them this gift and seeing their emotion made me emotional. This was my first time helping a family that was in dire need of assistance and a place to stay.”
-Valentina Logan

This scenario is what Valentina strives for others to feel. She is motivated to get others to experience the joys of what the Red Cross can bring to people. 

“There is no price you can put on the feeling of helping people,” she said. “The Red Cross was the ultimate helper. They help in so many ways.” 

Valentina plans on recruiting as many people as she can and learning more about the different facets of the Red Cross. As a supporter of what this organization does, she hopes others will take a chance to “feel the love” that comes with volunteering.

To browse our volunteer opportunities, click here.

Written by Communications Intern Julie Piz

Red Cross Month: Getting Involved and Making a Difference

Shelly Oliver started volunteering for the American Red Cross in 2018, shortly before Hurricane Michael made landfall in the U.S. She has traveled to Florida, Oregon, Louisiana and elsewhere to provide disaster relief after hurricanes, wildfires and other disaster scenes.

Shelly lives in Macon County, near Decatur and responds locally to home fires and other incidents, providing immediate assistance to people who have been impacted by disasters. She also helps install smoke alarms as part of our Sound the Alarm program.

“I like the disaster response work, being on scene with the clients. You take these people with you. I call to check up on them and they will call me sometimes,” she said.

Despite the challenges presented during the COVID pandemic, Shelly still has been able to assist in a virtual setting, and she is glad to have had to have been able to serve during this time.

“I love the virtual intake process because I am still able to meet with the clients, even though it has not been in person during the pandemic,” she said. “When we do intake over the phone, we’re able to connect a little deeper because we have more opportunities to talk after the initial response.”

Shelly has been a great asset to the Illinois region and beyond. Her positive attitude and strong work ethic have helped people in numerous situations during her time as a volunteer. For Shelly, it is something she enjoys doing.

“I love everything about Red Cross. I wish I had known what the Red Cross did a long time ago, I would have gotten involved long before I did. Four years ago, I had no idea all they did; it just amazes me.”

If you would like to sign up as a Red Cross volunteer, please click here.

In March, the American Red Cross of Illinois is honoring the people who make its mission possible every day during its annual Red Cross Month celebration – a national tradition started nearly 80 years ago when President Franklin D. Roosevelt issued the first national Red Cross Month proclamation recognizing those who give back through the American Red Cross. Each U.S. president has issued a proclamation ever since. Join Red Cross Month by visiting redcross.org to make a financial donation, sign up to give blood, become a volunteer or take a class in lifesaving skills, such as first aid and CPR.

Written by Illinois Region Communications Manager Brian Williamsen

Through the Heart of a Red Crosser – Blue Sky Efforts – February 2020

The Regional Sheltering Team recently conducted five classes with External Partners in Shelter Training. 

Three local organizations – Benedictine University, Hoffman Estates Emergency Management and the DuPage County Office of Homeland Security and Emergency Management – reached out to the Red Cross and requested Shelter Training for their people.

Five Red Cross Instructors over the last month – traveled out to their locations and instructed their people in both Shelter Fundamentals and Shelter Operations Simulation.  A total of 120 people were trained in these classes. 

Steve Wise and Lauren Zimmerman (RC Sheltering Instructors) – and Sarah Marcucci / Emergency Management Coordinator for the Village of Hoffman Estates

Such efforts help the Red Cross extend both our Partnerships and our reach in times of need.  If there ever was a local large-scale disaster – there easily could be the need to stand up numerous Shelters across the Greater Chicago and Northern IL Region.      

A big shout out goes to those Red Crossers who helped out with this instruction – Terri Cunningham, Lauren Zimmerman, Jackie Speciale, and Danny Portman.  Thru their efforts – we now have External Partners to call on for Sheltering Assistance.

If you would like to become a Red Cross volunteer, please go to redcross.org/volunteer to join us.

This picture was taken at the Shelter Training held at the Hoffman Estates Police Department last Saturday, February 1st. A total of 37 people attended this training.

Written By: Steve Wise, Disaster Volunteer