Greg Voyles was fishing one night, when he learned his apartment was on fire. He returned home and found the building uninhabitable. He also found South Central Illinois chapter volunteers, Keith Hertenstein and Terrence Cook, ready to help him with his immediate needs.
Hear what Greg has to say about his experience in this video, and visit redcross.org/volunteer if you’d like to join the team as a disaster volunteer.
For half a century, Tess Sheil has faithfully volunteered her time and talents for the American Red Cross.
Tess is a volunteer with the Red Cross Quad Cities and West Central Illinois and the Greater New York Chapter. She has helped countless people as a registered nurse and health services volunteer and as a disaster mental health volunteer, logging thousands of volunteer hours in the process.
Tess calls both Illinois and New York home. She was working in a school in New York the day the Twin Towers were hit during the 9/11 attacks, and responded to try and help as many people as she could.
Tess did anything she could to help survivors and their families including passing out water, making ribbons and having conversations with them.
“I went for the firefighters’ families, I went to the armory for the families there. That was part of my community that was impacted,” she said. “I wanted to help people feel that they had some sense of direction, because people didn’t know what was happening.”
Her experience in New York led her to focus on mental health support at the Red Cross. She has served as the lead for the Red Cross National Staff Support Hotline, where staff or volunteers can call and receive help and advice.
Tess has helped fellow volunteers and provided training through different Red Cross programs in Illinois and New York. She makes sure people realize that they are making a difference in their communities.
“Tess is such a great asset to the people of this community, and far beyond,” said Trish Burnett, executive director of the Quad Cities and West Central Illinois chapter. “It is truly heartwarming to see how much she cares for others and their needs, and it shows in the volunteer work she does for the Red Cross.”
Thank you, Tess for your dedicated service, hard work and true compassion for others.
Laura Templeton is a volunteer for the American Red Cross in the South Central Illinois chapter.
Laura started volunteering with the Red Cross in November 2009 and became a duty officer on the disaster response team, a couple of years later.
Duty officers play a key role in our disaster response operations. Laura enjoys coordinating the response after a disaster.
“I like speaking with the first responders and verifying the information, getting a description of the damage, then calling the volunteer responders. It’s gratifying to be able to coordinate the whole thing and just be able to get assistance to our clients. I feel passionate about it.” -Laura Templeton
Laura adds that facilitating canteen requests for firefighters and other first responders during disaster response situations is something she enjoys doing, as part of her duty officer role.
90% of the Red Cross workforce are volunteers. To join Laura as a duty officer, or to find another opportunity with us, visit redcross.org/volunteer and browse the volunteer opportunities.
As for activities in her free time, Laura enjoys hiking and traveling, but more than that, “I love interacting with friends and going out for a cup of coffee. That’s my favorite thing,” she says.
Thank you, Laura for all you do!
Written by Illinois Region Communications Manager Brian Williamsen
“I’ve probably helped hundreds of people. It’s a good feeling.” -Jim Maloney
Jim Maloney started volunteering for the American Red Cross in October 2012. Nearly a decade later, his enthusiasm for volunteering shines brightly, through his tireless efforts as a duty officer in the Quad Cities and West Central Illinois chapter of the Illinois region.
Jim came to the Red Cross after serving as a crisis line advocate for domestic violence and sexual assault survivors. He started out answering phones at the local office, then learned about the disaster services duty officer position. For Jim, it seemed like a great fit.
“I’ve always wanted a chance to help people who have been in disasters or emergencies. I like dealing with things that need to be done right now. People reach out to you in their most desperate times of need and we are like a lifeline for them,” he said.
One night, Jim checked the disaster services agenda and it showed a significant need for duty officers. He took a 12-hour shift and was on his way, from there. Soon, it became every other Saturday, then every week. Jim’s passion for helping people was a perfect fit for his role as a duty officer.
“We serve dozens of counties and I like the fact we serve all of those areas. I like to do something where you can serve a whole bunch of people,” he said.
As a duty officer, Jim has received numerous calls for assistance after home fires – the leading cause of disaster in the U.S. Some of the calls that come in involve other emergencies – for example, individuals who are have their utilities turned off. Jim does not hesitate to go out of his way to find avenues of assistance for the people he speaks with, regardless of the time it takes to do so.
“I try to go the extra mile. If you take the time to help somebody during their time of need, they remember that. It just gives me a good sense of accomplishment and a good feeling to know that I am here to help others.” -Jim Maloney
Jim describes the role of duty officer as rewarding, yet challenging. “It’s not a piece of cake,” he said. But, on the more difficult days, he said he remembers the people he has helped, and the team of volunteers and staff members around him. Jim also enjoys the freedom he has with scheduling. “As a duty officer, I can decide when I am able to be on-call and when I can’t do it. I like the flexibility.”
The need for volunteers is ongoing. Jim has some words of encouragement for people looking to volunteer and get involved.
He says, “Especially if you’re going to get into social work and are looking for experience, this is a great role. Red Cross is the place to do that. If you find being a duty officer isn’t for you, maybe you can try casework or disaster response, logistics or other roles. If you want to learn any type of skill, you can do that with the Red Cross.”
Trish Burnett is the executive director for the Quad Cities and West Central Illinois chapter. She is thankful for Jim and his service to the organization and the local community.
“Jim is a true humanitarian,” she said. “We are so glad to have him on the disaster team in our area, and our community is a better place for his efforts. Jim’s devotion to helping people and making a difference is contagious, and it is a privilege having him as a loyal volunteer.”
Thank you, Jim, for being a dedicated Red Crosser! Click here to learn more about volunteer opportunities with the Red Cross.
Written by Illinois Region Communications Manager Brian Williamsen
Valentina Logan is a devoted volunteer from Macon County, Illinois near Decatur. Though she is new to the Red Cross community, she has been an advocate for volunteering most of her life.
Her passion for volunteering came from working with the Special Olympics. During the COVID-19 pandemic, Valentina got the opportunity to follow her dream of working for the Red Cross.
With her love for helping people, she found a role as a community volunteer leader. Her job includes installing smoke alarms, responding to disaster action calls and leading her teams after disasters. As Valentina reflected on her role in the Red Cross, she was reminded of how much joy this job can bring – not only to the people in need, but to those who are sent out to help.
“I handed the family in need a gift card and when I did that, I saw them get emotional. Giving them this gift and seeing their emotion made me emotional. This was my first time helping a family that was in dire need of assistance and a place to stay.” -Valentina Logan
This scenario is what Valentina strives for others to feel. She is motivated to get others to experience the joys of what the Red Cross can bring to people.
“There is no price you can put on the feeling of helping people,” she said. “The Red Cross was the ultimate helper. They help in so many ways.”
Valentina plans on recruiting as many people as she can and learning more about the different facets of the Red Cross. As a supporter of what this organization does, she hopes others will take a chance to “feel the love” that comes with volunteering.
To browse our volunteer opportunities, click here.
Fire destroyed Debbie Barger’s Benton, Illinois home earlier this year. Jane Perr was there to help.
Take a look at this video to learn more about why Jane loves what she does as a disaster volunteer, and to hear why her efforts made a big impact on Debbie.
Volunteers like Jane make up 90 percent of our workforce. Please visit redcross.org/volunteer to sign up as a volunteer and to learn more about what we do to help people after a disaster. Thank you for supporting the American Red Cross!