When Amena Karim’s sister, Rasheda Kahn, became unresponsive, she immediately called 9-1-1 and the emergency phone operator, Lauren Trylovich, answered her desperate call for help.
Lauren first asked Amena to describe her sister’s condition and the situation. Amena told the dispatcher she was clammy, not moving and was breathing ‘like she was snoring.’ Trylovich was able to successfully assess Rasheda’s condition and knew the labored breath meant that time was critical. Lauren told Amena, “Ma’am, listen to me, this is very important – somebody needs to start CPR on her right now.”
Lauren continues, “We were able to then go to work, essentially, and position her sister for CPR.” She then started to provide Amena with instructions on how to perform CPR:
Trylovich: “So she’s flat on her back?”
Karim: “Yes, she’s turning blue.”
Trylovich: “All you have to do is put your palms on the center of her chest, push down hard and fast – just like how they do it on TV.”
With Lauren’s instructions, Amena was able to stabilize her sister until paramedics arrived, without any prior experience or training in CPR. “She empowered me to help my sister, but also, she was very empathetic and effective,” Amena said about Lauren.
“This call was memorable because Amena remained calm and took every direction I gave her on the phone,” said Lauren. Her calm, quick thinking demenor made the differnce in helping to stabalize Rasheda and save her life.
Lauren is a trained paramedic and as been working at the Chicago Office of Emergency Management and Communications for four years – taking intense calls like Amena’s. On a regular eight-hour shift Lauren will get 200-300 calls – cardiac arrests, shooting victims, stabbings and injuries are all part of her day to day response. Lauren says “I rely on my training as a paramedic each day. I visualize the response (over the phone), because I have actively handled live emergencies firsthand.”
A few months later, Amena would have the opportunity to express her gratitude to Lauren on the phone and later in person. As for Lauren, when asked how often she gets a call from someone who wants to thank her, Lauren said: “Never. In my entire career, this has never happened.”
For the first time in 18 years, coronavirus caused the cancellation of the Red Cross Heroes Breakfast, but stories of resilience and determination prevail. These “Everyday Extraordinary Heroes” live among us. Watch their stories every Tuesday & Thursday starting April 14 at 10 a.m. in social media.
You can support the American Red Cross during this Coronavirus outbreak at Redcross.org/ChicagoHero.